General Terms and Conditions

TERMS AND CONDITIONS

for purchases and reservations via the booking interface at www.imagomundi.cz

effective from 1 January 2024

Issued by the provider – True Brothers Production s.r.o., with registered office at Praha-Vyšehrad, Neklanova 112/9, 128 00, Company ID (IČ): 04974565, VAT ID (DIČ): CZ04974565. Phone: +420 725 044 162, +420 725 477 446. E-mail: info@imagomundi.cz.

I. Introductory provisions

These terms and conditions govern the process of concluding the contract and the mutual rights and obligations of the parties related to the provision of services ordered by the customer through the booking interface available on the website www.imagomundi.cz (the „portal“). „Customer“ means a person who has ordered or intends to order the provision of services from the provider through the portal.

Through its portal the provider offers customers in particular the following services: rental of the vessel, recreational cruises, preparation of mixed drinks and cocktails, and other services. These terms and conditions form an integral part of the contract concluded between the provider and the customer.

II. Conclusion of the contract

The customer first selects the services they wish to order and their scope according to the provider's current offer available on the portal. On the following page the customer is shown the details of the selected services, including the date and the total price including all fees and taxes. Before payment, the customer must confirm that they have read these terms and conditions and the personal data processing policy by ticking the relevant box.

The customer is then redirected to the secure payment gateway of the Stripe payment system to pay by card. Payment is possible by VISA, Mastercard and other cards supported by Stripe, which supports the 3-D Secure (SCA) enhanced payment security standard. The customer must always use their own payment card.

The contract between the provider and the customer is concluded upon payment of a deposit of 25% of the total price of the services by card via the Stripe system. The remaining part of the price (the balance) is due no later than on the day the service is provided. By concluding the contract, the customer agrees that the provider may store their payment card details with the payment service provider Stripe and use them to pay the balance and any cancellation fees under Article III. The provider will send confirmation of the reservation and payment to the e-mail address provided. Orders are binding and may be cancelled under Article III. The contract may be concluded exclusively in the Czech language.

III. Cancellation of an order

The customer is entitled to cancel services ordered for a specific date. The provider is entitled to charge a cancellation fee depending on the time remaining until the agreed date:

• cancellation 31 or more days before the date: 25% of the agreed price;
• cancellation from 30 days to 48 hours before the date: 50% of the agreed price;
• cancellation less than 48 hours before the date: 100% of the agreed price.

The paid deposit is credited against the cancellation fee. If the cancellation fee is higher than the paid deposit, the provider is entitled to charge the difference to the customer's stored payment card; if it is lower, the provider will refund the difference within fifteen (15) days of the cancellation. If the customer fails to attend on the agreed date (no-show), they are deemed to have cancelled the order less than 48 hours before the date, and the provider is entitled to charge 100% of the agreed price and debit it from the stored card.

IV. No consumer right of withdrawal

A customer who is a consumer acknowledges that the services provided are services provided on a specified date within the meaning of Section 1837(1)(j) of Act No. 89/2012 Coll., the Civil Code, or services under Section 1840(h) of the same Act, and therefore the contract cannot be withdrawn from within the fourteen-day period from its conclusion.

V. Final provisions

These terms and conditions form an integral part of the contract concluded between the customer and the provider. The contract is governed by Czech law; the courts of the Czech Republic have jurisdiction over any disputes. The competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, www.coi.cz. The provider may change these terms and conditions at any time; the version in effect on the date of conclusion of the individual contract applies to that contract.